You can shop on baroneshirts.com in two ways:
We will send you an email to acknowledge that we have received your order. The email will include your order number, billing information and a link to Track Your Order. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance
When your order is on its way to you, we will send you an email to confirm all of your tracking details.
Depending on your location, delivery times can vary after your order has been dispatched. We will keep you updated with your tracking information and an estimated delivery date. To view our delivery options, visit our Delivery & Returns page. Occasionally, we may send your order in a separate parcel to speed up the delivery process. Please note: while we do aim to deliver within the estimated time, we cannot prevent delays caused by local Customs clearance
If you have an online account, Please select ‘Change Personal Details’ after signing in. Please note: you can update your address, email and contact number through your online account.
If you need to change the name or other details on your order, please contact our Customer Service team
When an online order is accepted, it goes through several status changes during the delivery journey. These are listed below:
Order Created
Your order has been successfully placed.
Reviewing
Your order is being processed and payment is being confirmed.
Preparing Order
Your order is being prepared and packed.
Shipped
Your order has been dispatched and is on its way to you.
Delivered
Your order has reached its destination
Most orders will be packed and sent from our warehouse. We partner with other brands and, in some cases, orders will be sent directly from their warehouse. When we send you an order confirmation email, we will let you know where your order is being sent from.
Should you wish to cancel your order, please send your request to our Customer Service team and we will do our best to fulfil your request. Please note: not all orders can be cancelled. However, orders can be returned for a refund using our free returns service
We take pride in preparing your order with care from start to finish. If something is not quite right, we may have to cancel your order. In these instances, you will be notified by email and issued a full refund shortly after. If you need further assistance, please contact our Customer Service team.
You can now add products to your Wish-list as you browse, and buy later. These items will stay in your Wish-list until you are ready to complete your purchase at the checkout. If you would like some help completing your order, please contact our Customer Service team for further assistance.
We will take payment at the point that your order is placed on our website. Should your order be cancelled, we will issue a refund.
The currency that you will be charged in is determined by your shipping destination and will be displayed at Checkout before completing your purchase. If the local currency is unavailable, your order will be charged in USD at a competitive exchange rate
To make worldwide shipping easy, we have included duties and taxes in the product price where possible. Duties and taxes will be included and shown at the Checkout for the following countries:
Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Channel Islands (Guernsey and Jersey), Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Korea, Republic of Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, United Kingdom (including Isle of Man) and United States.
If you are ordering from within your own Customs zone or region, import duties will not be applicable; however, you may need to pay VAT or local sales taxes.
If a DAP (Delivery at Place) destination is selected (which is typically selected by customers outside of the destinations listed above), the price you pay to Barone will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from Customs. As we are unable to advise you on the exact cost for the taxes and duties, we recommend contacting your local Customs office or tax authority before placing a DAP order.
For online orders to UK and EU addresses, UK VAT is applied, meaning that these are not eligible for a VAT refund. For orders to non-EU addresses, UK VAT is not applicable and will be deducted from the total price at Checkout
There is no option to apply discount codes to orders on Barone. Discount codes that have been branded as Barone elsewhere cannot be applied to any online orders. As part of Barone Priority Club, we host several promotional events throughout the year, such as our 10% Priority Club Weekends, when members can enjoy 10% off selected lines when signed in to their online account. For more information on how to become a member, visit the Barone Priority Club page.
Payments may be declined at the point of purchase or after placing an order. If your order has been declined at Checkout when placing an order, it may be due to insufficient funds or a block placed by your bank. In these instances, contact your card provider for further information about this transaction. If your order has not cleared our security check, we may decline payment for secure purchasing. For further assistance with declined payments, please contact our Customer Service team.
